Make a Wish and We Make it Happen

By 14th August, 2019 Care Home No Comments

We are delighted to announce our very own “Make a Wish” programme. We are inviting residents to put forward things that they have always wanted to do and we are going to make it happen!


We pride ourselves on our person-centred care and this is just one more way we are helping to cater for our residents’ needs and interests as individuals. Alongside this we are also adding an Alexa in each room with personal playlists of music and books, we arrange outings to appeal to individual hobbies and interests, and we try to involve residents in decisions about the home, like our cheese and wine night where residents voted on which cheeses they would like to be served in the home going forward.


We are continually looking for new ways to improve the home and are excited about the launch of our “Make a Wish” programme. This will give our residents the opportunity to think about things they would like to do and see and then for the home to help make them happen.


The first “wish” from one resident was to see Elvis, so we booked an Elvis impersonator to come to the care home and perform for all the residents. It was a roaring success, the residents enjoyed a dance and a sing-a-long and Peter was over the moon that we had made his wish come true saying, “it might not have been the real Elvis, but you never would have known, it was great to see Elvis from the comfort of my armchair!”


The second wish from another resident was to have a Doberman visit the home, this has always been his favourite breed of dog. We have pet pals visit the home each month, however they have never brought a Doberman, so we are now looking for one to make this resident’s wish come true.


We wanted to give the residents as much choice as possible over their activities and entertainment programme, and we love the idea of making some wishes come true. It has been well received by residents and carers alike and we are looking forward to making as many wishes as possible come true over the coming months.


In the pipeline we have wishes to go to Australia, to meet the Queen and to dance in the rain. Some of them more difficult than others, but if the resident can’t go to Australia, we will bring Australia to the home with Aussie BBQ, didgeridoo playing, and the carers putting on their best Aussie accents “G’day Mate”!

What is person centred care?

By 17th July, 2019 Care, Care Home No Comments

The NHS defines person centred care as a process that is people focused, promotes independence and autonomy, provides choice and control and is based on a collaborative team philosophy. It takes into account people’s needs and views and builds relationships with family members. It recognises that care should be holistic and so includes a spiritual, pastoral and religious dimension. The delivery of person centred care requires both safe and effective care and should result in a good experience for people.  

But what does this really mean?

For us at Grosvenor Lodge, it means we take time to get to know every resident at our care home, before they arrive and while they are living with us. We learn what they like to do, their hobbies, what they used to do for a living, how they like to be cared for. We then use all of this information to put together a care plan and work together with the resident to ensure they are happy with their plan.

But for us it is much more than a care plan, we want our home to be their home, so we try to cater to the individual and what I mean by this, is for example one of our residents is a retired builder, so he loves a trip to B&Q and helping out with any jobs we may have around the home, so we make sure whenever we need to go to the DIY shop he is invited and if we have some jobs that are safe for him to help with we ask for his help. A trip to B&Q isn’t going to be everyone’s cup of tea, so it wouldn’t make sense to invite all the residents. We have another resident who loves tennis, so we are trying to arrange a trip to go and watch a match. For those who can’t get out of the home, we try and make their stay as personalised as possible. We are currently in the process of buying Alexa’s for each room and setting them up with each residents’ favourite songs and talking books.

Person centred care is also about involving the residents in decisions about the home, so we have also held cheese and wine nights so they can vote for the cheeses they would like to have in the home, rather than just cheddar. We have also invited residents into the manager’s meetings so they can give feedback on how we are doing and make suggestions on how we can do things better. One suggestion was that the residents would really like their hot meal served on a warm plate, something simple for us to do that would make a big difference to the residents’ enjoyment of mealtimes.

Not everything can be personalised, and so we offer a wide range of activities and entertainment that residents can choose whether they want to be involved or not. There is always a quiet space for relaxing, and watching TV or listening to music and residents are welcome to relax in their rooms if they prefer where they have their own TV and will soon have their own Alexa if they don’t already.

We take pride in our work, and really do want to deliver the best quality of life for our residents. We want living with us to be enjoyable and we want the residents to be happy, so we do everything in our power to make that happen and we feel the best way to achieve this is by treating each resident as an individual and listening to them and what they would like to do! 

A Care Team to Write Home About…

By 9th May, 2019 Care Home No Comments

Kennedy, one of our lovely Care Assistants took the time out from her busy day to tell us what life as a care assistant at Fairdene Lodge our sister care home is really all about…

I’ve been working in care for over five years now, it’s something I always wanted to do. Having grown up with a cousin with learning disabilities I enjoyed helping her and playing with her growing up. So much so that I started volunteering at a day centre and that’s where my career in care began. I wanted to work in a role that I found rewarding, and being a care assistant I find really rewarding.

I’ve been at Fairdene since November 2018 and I can say hand on heart this is the best care home I’ve worked at. This is because of the real focus on person centred care (as it is at both our care homes) and the staff are really friendly. As a team we work to give every resident the best possible quality of life and we offer a wide range of activities alongside our care to achieve this. 

We try and offer a mix of physical and mental activities and we are always welcoming people into the home to offer different activities from singers with instruments to get everyone involved to Pet Pals who visit once a month with different animals for the residents to meet and pet. A couple of months ago we had goats at Fairdene – the first time I have ever seen a goat in a care home! The residents loved feeding the goats and the little tickle of the goat eating out of their hands.

But it’s not all about dancing and singing we also use meaningful activities to create a real homely feel. So if residents want to get involved in the cleaning of the home they can – whether that’s sweeping up, helping clear after meals or helping us take in deliveries. All tasks appeal to a different personality, so our ex-builder resident likes to be involved in taking in the deliveries, while our resident who used to work in the boxing industry tells us stories about al the sights and celebrities he’s seen.

No two days are the same at Fairdene Lodge, and when you arrive at the beginning of your shift, you never know what kind of day it might be, but it’s good to know on the more stressful and taxing days that I have such great team support. We all help each other out and we get the chance to reward our fellow team mates with “employee of the month” voted for by us!

I love having a laugh with the residents and hearing everyone’s stories, but what I really love about working at Fairdene Lodge is going home feeling that I have done some good, that I’ve made a difference.

Caring for the Vulnerable this Winter

By 11th December, 2018 Care Home No Comments

As the temperature drops and the nights get longer, it’s more important than ever to think about those more vulnerable than us, including the elderly. For some it can be a period of time where social contact reduces, so here are our thoughts on how you can help the vulnerable over the festive period.

1. Several short visits would be better than one long visit

Try and plan a few phone calls or cups of tea, Christmas can be a lonely time of year for some, try to think beyond your immediate family. Is there a neighbour who would love some company over the festive period? Why not pop round with a mince pie…

2. Hypothermia – spot the early signs

Fuel is becoming more expensive, and as we head into colder weather, elderly may try to cut back on the heating to save on the bills. A room that might seem warm enough for you may not be for the infirm or those who cannot exercise, an ideal temperature would be 20-21 Celsius. Early signs of hyperthermia can include:

  • cold feet and hands
  • shivering
  • slower than normal speech
  • slurring words
  • acting sleepy
  • pale skin
  • being confused or angry

3. Falls

As the ice sets in, many vulnerable people have falls and breaks can often be left untreated. If they have had a fall check any bruises just in case. Similarly, many vulnerable people are afraid to go out in poor weather conditions, so why not offer to help with a weekly shop?

4. Dehydration

Having the heating up higher can make people dehydrated. Even mild dehydration can affect your energy levels and can leave you feeling tired or confused so try to ensure the elderly and vulnerable are drinking enough water.

5. Medication

Over Christmas, daily routines go out the window and this could make it easier to forget to take important medications. Perhaps set alarms as reminders, or pop in at medicine times.

If you are ever worried about a loved one or neighbour, please call 111 or in an emergency dial 999.